I installed the Sentinel Security Components but the Installation program indicates that the correct version of the SafeNet Sentinel System Driver is not installed. Note: this technical note assumes that you are using a USB Sentinel Dongle and Windows 7. Problem: Although you have installed the SafeNet Sentinel USB System Driver the Meta Imaging Series Installer does not recognize that the driver is present. Confirm that the program was installed. In the Control Panel, click Programs and Features to see the list of installed programs. Digipos touch screen drivers. Confirm that a program entitled Sentinel Protection Installer published by SafeNet, Inc is present among the installed program (see below). Confirm that the SafeNet driver has been installed by attaching the software license dongle to the computer.

Bring up the Device Manager and confirm that you see SafeNet USB SuperPro / UltraPro among the Universal Serial Bus controllers (see below). If either of the first two steps fail you should remove the dongle and proceed through an uninstallation and reinstallation of the Sentinel software. • Unplug the Memory Key from the USB port. • Remove the Sentinel driver. In the Control Panel, click Programs and Features to see the list of installed programs.

Right click Sentinel Protection Installer. Click Uninstall. • Run the appropriate SSDCleanup program found in the Tools folder of the CD (or downloadable from ) Restart the computer if told to do so. • Go through the reinstallation of the Meta Imaging Series Software and reinstall the Sentinel software.

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If the first two steps proceed and the Meta Imaging Series Software still thinks you have the wrong version of the Sentinel driver the problem is likely in the computer registry. WARNING: modifications to the computer registry can cause serious problems to your computer operating system. The next section is for advanced users only.

If you are not an advanced user contact your local Information Technology expert for assistance. Back up your computer and your registry before proceeding! MetaMorph looks for the correct version of the SafeNet Sentinel System Driver in the computer registry. In a 32 bit system the entry is found at: HKEY_LOCAL_MACHINE SOFTWARE Rainbow Technologies Sentinel System Driver CurrentVersion. In a 64 bit system the entry is found at: HKEY_LOCAL_MACHINE SOFTWARE Wow6432Node Rainbow Technologies Sentinel System Driver CurrentVersion. Sometimes the registry or that particular registry key becomes write protected, corrupted or the software does not have the correct privileges to modify.